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BeckyHopkins, MN
Staff
Reviewed June 18, 2024
I purposely sat out a place where I could leave a review and I never take the time to do that. I will send it to a show with the representative of Match.com and I tell you what - I fell for it, she was absolutely amazing, she actually had some really great advice... But the website was absolutely horrible. I paid what I think to be a lot of money for an entire month and hardly got any matches, it was absolutely ridiculous, the thing is I was so overwhelmed by some of the other websites that I felt like I needed a secretary to keep things straight so I did want one more aimed towards me personally but it was so absolutely ridiculous. Sorry guys but you need to do way better, especially for what you're charging. Don't set yourself up with an amazing selling representative and then not follow through.
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CATHYPicton, Other
Sales & MarketingOnline & App
Reviewed June 15, 2024
A terrible dating site. It is full of profiles of people who have cancelled their subscription and are no longer active on the site, yet they continue to be displayed as though they are active. I know this for a fact because, despite being on the app for a little over a month, I was trying to delete some old, non-responsive “Likes” of mine. I’m a really decent catch, so I couldn’t believe that out of 100 profiles that I had “liked”, only three had “liked” me back. At first, I could delete the old “likes” easily by dragging left on the profile in the list and selecting the offered “delete” option, however, after several profile “deletes”, the functionality suddenly disappeared. Not being one to give up easily, I reverted to “blocking” my old “likes”.
Normally, when you select “block” for a profile, you then have to select the option “confirm” to execute the block. When I blocked most of the old “likes”, instead of getting the option to “confirm”, the message “Profile Unavailable” popped up. (See picture #1) So I’ve been busy reading and “liking” profiles that shouldn’t even be there. To further prove this point, at the bottom of the “Profile Unavailable” page, there are still the options to Message, Super Like, or Like. I selected “Like” on the profile that was “Unavailable” and was then given the option to message the person. Even though they aren’t even there! (See picture #2) What a scam, and a complete waste of time and money.
Add to this that I have read numerous reviews that Match makes it very difficult to delete your account. Yes, you can deactivate it easily, but try deleting it. So, what Match.com is doing is keeping deactivated accounts “active” on their site so they can deceitfully inflate their number of users when in actuality, there are not many fish in their sea.
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BillGeorgetown, TX
Customer ServicePrice
Reviewed June 14, 2024
Any tricks or hacks to get faster help from Match customer service like maybe actually talk to someone??!! I paid the most expensive subscription and can't use any of the services by not being able to get past the phone and account verification screen. I put in several "customer care" trouble forms then waited days to get a response or have to verify myself by answering 5 questions then waited days for a response of it having to be sent to another department so now am guessing I will have to wait for no telling how many days again. Dang!!! I tried many phone numbers found online and no luck. A chat feature on Facebook didn't work either.
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amrAsheboro , NC
Reviewed June 12, 2024
What a big JOKE that Match.com thing I’ve been on the dating website trying with 10s if it’s not 100s of ladies for about 3 months now & not even a single date. Almost all the profiles I feel they’re fake & the ones maybe not fake all the ladies pretty much wants to go to the beach, travel, go out, bars, restaurants, mountains… etc lol. Not a single woman on that website looking for a good hard-working man & also the ladies on that website, it’s totally ok with them to have kids as a single mom but it’s not okay for men to have kids as a single dad lol, what a waste of time & moo for a VERY busy person like me!!!! Let say I might be UGLY, okay that’s fine with me but where’s the ugly women at.
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DebraClearwater, FL
Sales & Marketing
Reviewed June 10, 2024
I paid 39.99 to join Match and it's a Complete waste of money!! You can't see who's viewed you, you can't choose your preferences of what you're looking for in a partner, you can't use most of their features, you only get to look at it handful of potential matches each day, it is such a scam! I've been trying match.com for over 10 years on and off and I will never, ever, ever do this again! So aggravated that I paid that money and joined this stupid site.
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JulieSouth Orange, NJ
Customer ServiceSales & Marketing
Reviewed June 8, 2024
It feels very much like Match is a scam! I see many of the same profiles I saw 2 years ago! And I realized that Match leaves profiles up when the account is actually inactive. I was receiving emails to my promotions inbox from ‘matches’ during the 2 years I had no active account! This meant my profile was still up. This makes me very suspicious about the matches I see. Is the same true for them. I paid $29/week only to view profiles of others who are not active. This is some serious nonsense!
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NanthichaLeavenworth, WA
Reviewed June 8, 2024
Out of 5 In real dating should be more professional. Now is more crazy maybe will have a 1% really good and looking for meet someone to meet and get marry it is I mean it only 1% from 100. The less is bad, fake or still have a wife or family and try to use dating app for another things. The company should make separate scan they document. I mean like run background check case a lot of people pay for it for member anyway. If they divorce or fake divorce, sex offender, serial killer for safety concern. The less of men on here just looking for sex. And my friends the guys said the women on dating site also sale sex on this site, but the police should investigate. The company are money hungry, take any kind of people who pay for it.
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BrendaMaple Falls, WA
Reviewed June 7, 2024
Match.com billed me 149.94 U.S. to my Visa bill when I had not had a subscription in several years. I also turned off my automatic renewal when I cancelled. Impossible to resolve as you can not get customer service or a live person to talk to. Via email they just completely revert you.
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BurrLos Angeles, CA
Customer Service
Reviewed June 6, 2024
Worst laid out dating app of all. Awkward to navigate. Terrible customer service. Worst of all, the "Silver" premium is useless. You can't search, and they force you to pay $60 more, that is, AFTER you've paid and can't back out.
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ForrestPlano, TX
Customer Service
Reviewed June 6, 2024
I wish it were possible to give a lower rating than 1 star. Since joining Match I have never been able to log-in to my account because they say they can't verify who I am. I have answered the same set of questions multiple times but no one seems to read the answers I submit. Not only am I not allowed to log-in to my account but Match has also refused to refund my money. So they are charging for a service they refuse to provide.
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